Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.


Castle Hill, Australia

Reference: 6047279

About the role:

The Hills Shire Council is seeking a part-time Lodgement & Enquiry Officer, responsible for direct delivery of the full range of council services through council's multi channelled customer service branch, handling enquiries in face to face, call centre, back office and mail room environments. The role has a particular focus on the timely and effective lodgement of applications to council standards, and the provision of quality pre-lodgement development advice.

Duties include:

  • Process customer transactions.
  • Review incoming development applications.
  • Resolve customer phone and online enquiries.
  • Maintain the development tracking system.
  • Process rezoning, development, building and/or subdivision applications.

About you:

To be considered for this role you will be will possess:

  1. Minimum Certificate IV in a related field / currently undertaking or willing to undertake relevant study, plus 3 - 5 years relevant work experience essential
  2. Experience in a high volume, fast paced customer focused service environment
  3. Proven experience in the use of technology for service delivery
  4. Experience handling a wide range of applications relating to development
  5. Experience in dealing with challenging customer interactions
  6. Working knowledge of relevant development and privacy legislation.
  7. Experience with the NSW Planning Portal (desirable).

Working with us:

THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Proactive Wellbeing Initiatives, Onsite Café and Working for the Community.

Position details:

Position Number S1042, Permanent Part Time 14 hours per week (Thursday & Friday)

Salary: From $40.16 per hour + Superannuation

Next steps:

Please review the Role Statement and Job Demands available on Council's Careers Page and submit your application online at by 5pm on 21st August 2022.

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

Applications Close: 21 Aug 2022